MacKenzie Life Care Planning
Cultivating Quality of Life

We work to provide prompt and professional life care plans with a hands-on, personal approach in a collaborative spirit. We collaborate with the client's current treatment team, when possible, to provide a comprehensive and patient-centered plan of care. This plan of care promotes best outcomes, explains recommended rehabilitation, reflects practices that are preventative in nature and reduces complications due to illness or injury.

When do you need a Life Care Plan? 

Anytime you find yourself wondering about the extent of the client's injury or disability and the cost of future care, it is time to consider a life care plan. 

By definition, the Life Care Plan is a dynamic document based upon published standards of practice, comprehensive assessment, data analysis, and research, which provides an organized, concise plan for current and future needs with associated costs for individuals who have experienced catastrophic injury or have chronic health care needs. (IALCP, 1998)

The time to get a Life Care Planner involved is "as soon as possible". The care plan is a team effort that uses the opinions of the patient's physicians, therapists, counselors, and other caregivers. Starting early in the case allows time for necessary assessments to take place to allow for comprehensive care planning. 

PhD Nurse Research
Why do you need a life care plan?

Personal Planning

Life care plans are an excellent educational tool for those facing a future with a chronic disability or illness. Whether you are your own health manager, you have a loved one who is helping you manage your health, or you have a case manager, pursuing a life care plan can give you the peace of mind that your are on the right track for producing the best outcomes possible and maximizing your quality of life. 

Personal Injury Litigation

When a person is injured it is important to know what expenses are likely to occur in the future related to the injury. Future costs are not always obvious. Careful attention to research about long term outcomes after injury must be considered when available. In addition, working with treating physician to predict needs over the lifespan is part of the life care planner's role.

Retirement or Estate Planning

Understanding the costs associated with providing care for a loved one after you are no longer available to look after them is an important step in realistic retirement planning and estate planning. 

Trust Account Management

Trust officers may find a life care plan helpful when deciding the best use for client's assets and for reassurance that the appropriate level of care is being maintained. If you are assuming that your client's insurance or payor source has their quality of life and long-term outcomes in mind, you may want to reconsider. While their goal is likely cost effectiveness, the primary goal for persons suffering serious illness or disability should be optimal quality of life. A life care plan can help you and your institution rest assured that your client is getting the care they deserve. 

Please reload

Services Offered
Life Care Planning

Life Care


In the face of a complicated illness or injury, a methodical, and yet, dynamic process must be followed to ensure a full understanding is reached about current and future needs.

Life Care Plan Analysis

Life Care Plan Analysis

In addition to building life care plans, our consultants are skilled at analyzing existing life care plans developed for the injured client. 

Life Care Plan Updating

Life Care Plan Updating

Life care plans may also need reviewing and updating when time has pass and/or the patient's status has changed. This is especially important when the life care plan is developed at an age prior to adulthood.

Quality of Life Advocate

Quality of Life Advocate

Maybe you do not need a full life care plan, but could use guidance on how to improve your quality of life after a serious injury. We can help!

Brain Injury Expertise

We are uniquely qualified to provide life care plans for traumatic brain injury survivors. The life care planning expert, Amy Mackenzie, PhD, RN, CLCP completed an intensive PhD study and independent research in the needs of brain injury survivors and how quality of life is impacted over the lifespan for those individuals. This expertise is used in the assessment and planning process to build a life care plan that promotes an optimized quality of life for the brain injury survivor. 

Brain Injury Expert

Amy Mackenzie, PhD, RN, CLCP, CCM

Amy MacKenzie, PhD, RN, CLCP.jpg

Amy Mackenzie is a Certified Life Care Planner with special expertise in Traumatic Brain Injury (TBI) cases.  Before becoming a life care planner, Dr. Mackenzie worked as a critical care nurse, and then became the Director of Nursing Services at Pinehurst Alzheimer Special Care Center. She was later the Director of Patient Services at the Azalea Sleep Center. Amy was an Adjunct Faculty Member at the University of Texas at Tyler for several years. Amy has years of experience writing life care plans for both plaintiff and defense clients. She is a facilitator for the East Texas Brain Injury Support Group, and a member of the Texas Nurses Association, International Association of Rehabilitation Professionals, and Sigma Theta Tau, the Honor Society of Nursing.


Click icon to download Dr. Amy MacKenzie's CV

Anna "Katie" Heater, RN, BSN, CLCP, CCM 

Katie Heater RN, BSN, CLCP, CCM

Katie Heater is a Certified Life Care Planner. She is a Registered Nurse with a background in pediatrics and case management and has been certified as a Legal Nurse Consultant since 2011. She has worked with both defense and plaintiff firms in creating life care plans and cost estimates. Katie is a member of International Association of Rehabilitation Professionals. She also volunteers with CASA for Kids of East Texas.

Click icon to download Katie Heater's CV

Bryan Muench, MS, PT, PCS, CLCP

Bryan Muench, MS, PT, PCS, CLCP

Bryan Muench is a Certified Life Care Planner with a background in physical therapy.  He has worked 20 years in pediatric and adult care, primarily in the arena of home health. He graduated from the Medical College of Virginia at Virginia Commonwealth University in 2001 with a Master’s degree in physical therapy. He was certified as a Pediatric Clinical Specialist in 2012.  He has experience as a physical therapist working in nursing homes, assisted living facilities, and early childhood intervention in addition to his vast home health experience. In his spare time, he coaches a home-school varsity baseball team based out of Tyler, Texas. He lives in Gladewater, Texas, with his wife Erin, and their eleven children.

Click icon to download Bryan Muench's CV

Kacy Turner, MS, CRC, CVE, CLCP

Kacy Turner is a Certified Life Care Planner and vocational consultant. She has over 25 years of experience in rehabilitation. She has experience as a rehabilitation consultant in three states and has been qualified as a testifying expert in state and federal court.  Kacy has worked on cases in several states as well as the country of Trinidad. To determine the pre-injury and post-injury employability in personal injury cases, Kacy provides vocational testing, transferable skills analysis, job requirements analysis, rehabilitation plans, and definition of reasonable accommodations under the American with Disabilities Act. She is a member of the International Association of Rehabilitation Professionals, the Texas Association of Rehabilitation Professionals and Providers of Services, and Vocational Evaluation and Career Assessment Professionals.

Click icon to download Kacy Turner's CV

Jordan Copeland, RN

Jordan Copeland, RN

Jordan Copeland is a registered nurse with a background in medical surgical, psychiatric and cardiac nursing.  She also has experience in home health care.  She is actively pursuing her Bachelors of Science in Nursing with the end goal of becoming a Certified Life Care Planner. 


Thanks for submitting!

If you would like us to get started on your case now, please use the link below and our Case Manager will contact you with in 24 hours.

                    New Case Intake Form

313 E Charnwood

Tyler, Texas 75701  |  Tel: 903-595-6777 | Fax: 903-595-6779